TERMS AND CONDITIONS

Prices, Reservations & Payment

Viettours guarantees that our published trip prices will not change. We charge a single supplement to individual travellers who wish to ensure that they have private rooms throughout a trip. Our prices are in U.S. dollars. To reserve your trip, we require a deposit of US$400 per person. The balance of your payment is due 30 days prior to departure. To confirm your reservation, you must complete, sign and return a Traveller Information Form, and an Acknowledgement of Risk, Release and Indemnity 14 days after your initial deposit. After receiving your registration forms, we will send you a complete packet of material including visa application forms, trip cancellation and medical insurance application (if you want to apply in Vietnam), what to bring, medical issues, information on the weather, etc.

*How to book a tour:

Please complete the registration form, providing all required information. Read all of the information on the second page carefully. Sign your name and date the form. Please mail this two page registration forms to:

Mrs. Luyen Luu - Viettours Representative in the U.S.A

5110 E. Behymer, Clovis, CA93619 – U.S.A

*How to cancell a tour:

If written notice of cancellation is received by our office or representative more than 30 days prior to the beginning of the tour, you will receive a full refund minus a US$200 cancellation fee. Cancellations received between 15 to 29 days before the beginning of the tour will result in a 50% loss of the tour cost payment. Cancellations within 14 days of the beginning of the tour will result in a loss of 100% of the tour cost payment. In the highly unlikely event that Viettours should cancel the tour, a full refund of all monies received will be made.

*The dates mentioned above are based on the stamp of the post office (if you send by mail) or the date which appears on your email (if you email us).

Cancellation by Viettours

Viettours reserves the right to cancel any trip at any time for any reason if there are too few participants, or if quality of the trip or the safety of travellers is judged to be compromised. In such a case, refund of payments received by Viettours shall constitute full settlement. Viettours cannot assume responsibility for any loss incurred on account of non-refundable air tickets.

Eligibility

We require that travellers be at least 18 years of age on all trips. If you are a tour participant under 18 years of age, a parent or guardian must also sign on the form provided.

Preparing for your trip

Our trips entail risks – and rewards – beyond those encountered at home. We always stress that our trips are a partnership with travellers. Our primary objective is to take the hassle out of a great travel experience. In return, we count on people to ensure they are healthy and fit; to read our pre-trip materials about clothing, training, medical requirements and culture-specific etiquette; to appreciate that in some countries, local living standards, practices, services and accommodations may differ from those in North America or Europe (often in delightful ways); and to understand – indeed relish – the fact that a road less travelled means a more unpredictable and more rewarding adventure.

Travel Documents and Passport

The Visa and Passport requirements of countries to which we travel vary by nationality and change for reasons beyond our control. Although we endeavour to provide you with accurate information about these requirements it remains the responsibility of each traveller to verify that they have the appropriate travel documents. Viettours cannot be liable for any expenses or costs arising from a traveller being prohibited from entering a country we visit on trip.

Health

By sending a deposit toward your trip purchase and returning your Traveller Information Form, you certify that you do not have any physical condition or disability that would create a hazard for you or other travellers and you have received all appropriate vaccinations. Please consult your doctor.

Insurance

Before travelling on a trip, Viettours strongly recommends that you review your personal insurance and your health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property, or accident, injury or death.

Risks

The term Viettours in this brochure refers to Viettours Trading and Services Co., which offers and operates all the trips listed herein.

All Viettour’ trips are intentionally designed to take clients “off the beaten path” to places where facilities, infrastructure, and safety and other standards may not be sophisticated and may be different from those in a traveller’s home country. Trips involve physical activity that can be demanding, depending on the condition of the traveller, and the risk of serious personal injury, including permanent disability and death from accident, illness or the actions or negligence of other persons. Medical facilities and services may not be easily accessible and may not be sophisticated. There are other risks associated with the trips, such as theft or loss of or damage to property. Some of the services provided in connection with the trip, including lodging, transportation, food service, and local tours and activities, are obtained from independent suppliers over whom Viettours has no control.

Limitation of Liability, Release and Indemnity

To be eligible to take a Viettours trip, travellers must accept these risks and assume full responsibility for any loss, injury, death or damage to them, their family or their dependants arising in connection with their participation, or the participation of their family, in the trips. Travellers must have their own insurance appropriate to their needs and the needs of their family or dependants in respect of such loss, injury, death or damage.

The cost of all Viettours trips is based on travellers agreeing to this Limitation of Liability, Release and Indemnity. In consideration for participating in the trips, travellers agree not to sue Viettours in respect of, and forever release them from, all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with the trip – including, without limitation, permanent disability and death; any emotional distress; any loss of services, financial support, aid, consortium or companionship; and any damage to or loss of property – in each case even if caused in whole or in part by the conduct, including the negligence, of Viettours, except where such loss, injury or damage is caused by reckless or fraudulent conduct on the part of Viettours or their employees, guides, shareholders, officers or directors, in which case the traveller retains the right to sue only Viettours in respect of that conduct.

Travellers further agree that they will indemnify and hold Viettours harmless in respect of any claims arising in connection with the trip made by: i) third parties, which arise from the misconduct of the travellers; ii) the traveller’s family members, dependants or heirs, iii) third parties, which the traveller, their estate, their family members, dependants or heirs have sued, if damages are recovered from such third parties, to the extent the third party obtains any indemnification from Viettours; except where the loss, injury, death or damage is caused by the reckless or fraudulent conduct on the part of Viettours, or their employees, guides, shareholders, officers or directors.

Viettours reserves the right to decline accepting or retaining any traveller whose health or actions in Viettours’ sole judgement impede the operation of a trip or the welfare or enjoyment of fellow travellers. In further consideration for participating in the trip, travellers agree that Viettours, or their designate, may use any photographic or film records of the trips for promotional and/or commercial purposes, without any remuneration to the traveller. The traveller agrees to assign all right, title and interest they may have in or to any media in which their name or likeness might be used to Viettours.

Travellers agree that Viettours Trading & Services Co. is the trustee of the respective rights of Viettours under this Limitation of Liability, Release and Indemnity, which will apply to a traveller’s trips with Viettours, and any transfer of a reservation to another trip, including any pre-trip or post-trip extensions. This Limitation of Liability, Release and Indemnity is binding upon all members of the traveller’s family, dependants, estate, heirs, successors and legal personal representatives. Any claim or dispute arising out of or relating to this Limitation of Liability, Release and Indemnity or its interpretation, the trip, or the traveller’s relationship with Viettours will be resolved exclusively in the courts of Ho Chi Minh City and will be governed exclusively by Vietnam Law.